Terms of service.

1Company Information

BuzzBold Marketing Ltd
Registered in England and Wales
Company number: 17174837
Registered address: 128 City Road, London, EC1V 2NX, United Kingdom
Contact: support@buzzboldmarketing.com

2Definitions

• Client — the tradesperson or trade business engaging BuzzBold Marketing Ltd's services.
• Services — websites, SEO, Google Business Profile management, and automation engines (Lead, Quote, Review, Rebook) supplied by BuzzBold Marketing Ltd.
• Platform — BuzzBold Marketing Ltd's websites, automation systems, dashboards and underlying infrastructure.
• Territory — the postcode district assigned to the Client for their trade category under territory exclusivity.
• Content — text, images, logos, business data and other materials provided by the Client.
• Agreement — these Terms together with any service-specific order confirmation issued by BuzzBold Marketing Ltd.

3Services

• BuzzBold Marketing Ltd provides website design, SEO, Google Business Profile management, and marketing automation services to UK trade businesses.
• Services are described on our website and in any order confirmation sent to the Client.
• BuzzBold Marketing Ltd reserves the right to modify service features with 30 days notice.
• Services are provided on a subscription basis as outlined in the published pricing.

4Territory Exclusivity

• Each Client is assigned one postcode district per trade category.
• While the Client maintains an active, paid subscription, BuzzBold Marketing Ltd will not onboard a direct competitor (same trade) within that postcode district.
• Territory exclusivity begins when the first monthly payment is received.
• Territory exclusivity ends immediately upon cancellation, non-payment, or termination.
• BuzzBold Marketing Ltd determines what constitutes a “direct competitor” at its reasonable discretion.
• Territory exclusivity does not guarantee search engine rankings, lead volumes, or business outcomes.
• BuzzBold Marketing Ltd may reassign territories if a Client has no active subscription payment or no material engagement with the service for 60+ consecutive days after written notice.

5Pricing and Payment

• All prices are listed exclusive of VAT.
• VAT will be added at the prevailing UK rate where applicable.
• Website & SEO services have a minimum commitment of 3 months from the date of first payment.
• Automation Engine services can be cancelled at any time with no exit fees.
• Setup fees are non-refundable once work has commenced (defined as: onboarding call completed or website build started).
• Monthly fees are billed in advance on the same date each month.
• Late payment: BuzzBold Marketing Ltd reserves the right to suspend services after 14 days of non-payment, and to terminate after 30 days of non-payment.
• BuzzBold Marketing Ltd reserves the right to adjust pricing with 30 days written notice. Existing clients retain their current pricing for the remainder of their minimum term.

6Client Responsibilities

• Provide accurate business information (trade, services offered, service area, pricing, contact details).
• Respond to onboarding requests within 7 business days.
• Ensure all Content provided to BuzzBold Marketing Ltd is accurate, lawful, and does not infringe third-party rights.
• Maintain valid Gas Safe, NICEIC, NAPIT, or other relevant trade registrations where applicable.
• Notify BuzzBold Marketing Ltd promptly of any changes to business details, services, or service area.
• Not attempt to reverse-engineer, copy, or replicate BuzzBold Marketing Ltd's systems, workflows, or automation logic.

7Acceptable Use

The Client must not use the Services for:

• Unlawful marketing or advertising
• Sending unsolicited bulk messages (spam)
• Making misleading, false, or deceptive claims
• Harassment, abuse, or threatening communications
• Fraud or misrepresentation
• Violations of PECR, UK GDPR, or other applicable regulations
• Impersonation of individuals or businesses

BuzzBold Marketing Ltd reserves the right to suspend or terminate Services immediately where acceptable use is violated.

8Non-Circumvention

The Client agrees not to directly or indirectly replicate, procure, or engage third parties to reproduce BuzzBold Marketing Ltd's proprietary systems, automation logic, workflows, operational methodologies, or service structures for the purpose of avoiding fees or recreating materially similar systems during the active Agreement and for 12 months following termination.

9Intellectual Property

• Website designs, code, automation configurations, proprietary workflows, templates, frameworks and service systems created by BuzzBold Marketing Ltd remain the intellectual property of BuzzBold Marketing Ltd.
• The Client is granted a non-exclusive, non-transferable licence to use these assets for the duration of their active subscription.
• Upon termination, the Client may request an export of their website content (text and images only — not code, design, workflows or system architecture) within 30 days.
• Client-provided Content (logos, photos, text) remains the property of the Client.
• BuzzBold Marketing Ltd may use anonymised case study data and screenshots for marketing purposes unless the Client opts out in writing.

10Website and SEO Disclaimers

• BuzzBold Marketing Ltd does not guarantee specific search engine rankings, positions, or traffic volumes.
• SEO results depend on multiple factors including competition, location, industry, Google algorithm changes, and Client cooperation.
• Timelines mentioned on the website or in conversations are estimates, not guarantees.
• BuzzBold Marketing Ltd is not responsible for Google algorithm changes, penalties resulting from pre-existing SEO issues, or third-party actions affecting search rankings.

11Automation and Data Processing

• BuzzBold Marketing Ltd processes customer data on behalf of the Client as a Data Processor (see Privacy Policy).
• The Client remains the Data Controller for their customer data.
• Automated messages (SMS, email) sent on behalf of the Client are sent using the Client's business identity.
• The Client is responsible for ensuring they have appropriate consent to contact their customers.
• BuzzBold Marketing Ltd provides tools — the Client is responsible for compliance with marketing regulations (PECR, UK GDPR) when using those tools.

12Service Suspension

BuzzBold Marketing Ltd reserves the right to suspend Services immediately where continued provision would create legal, reputational, operational, or security risk. This includes but is not limited to: suspected fraud, regulatory investigation, security breach, or Client activity that may damage BuzzBold Marketing Ltd's platform, reputation, or other clients' services. BuzzBold Marketing Ltd will notify the Client promptly and provide reasons where legally permitted.

13Client Indemnity

The Client agrees to indemnify and hold BuzzBold Marketing Ltd harmless against any claims, damages, losses, costs, or liabilities arising from: Client-provided Content, unlawful marketing activity conducted using BuzzBold Marketing Ltd's tools, regulatory breaches by the Client, misuse of the Services, or breach of these Terms. This indemnity survives termination of the Agreement.

14Limitation of Liability

• BuzzBold Marketing Ltd's total liability under this Agreement shall not exceed the total fees paid by the Client in the 12 months preceding the claim.
• BuzzBold Marketing Ltd is not liable for indirect, consequential, or special damages including lost profits, lost business, or lost data.
• BuzzBold Marketing Ltd is not liable for service interruptions caused by third-party providers, internet outages, or force majeure events.
• Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

15Termination

• Website & SEO: the Client may terminate after the minimum 3-month term with 30 days written notice via email to support@buzzboldmarketing.com.
• Automation Engine: the Client may terminate at any time with 30 days written notice via email to support@buzzboldmarketing.com.
• Cancellation requests must be submitted in writing by email. Verbal or informal cancellation requests are not accepted.
• BuzzBold Marketing Ltd may terminate immediately if the Client breaches these Terms, fails to pay for 30+ days, or engages in fraudulent, illegal, or harmful activity.
• Upon termination: territory exclusivity ends immediately, access to the Platform is revoked within 7 days, website hosting ceases within 30 days.
• The Client may request a content export (text and images) within 30 days of termination.

16Dispute Resolution

• These Terms are governed by the laws of England and Wales.
• Both parties agree to attempt to resolve disputes informally before pursuing legal action.
• Any legal proceedings shall be brought in the courts of England and Wales.

17Changes to Terms

• BuzzBold Marketing Ltd may update these Terms with 30 days notice via email.
• Continued use of the Service after changes take effect constitutes acceptance.
• Material changes will be highlighted in the notification email.

18Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full effect.

19Entire Agreement

These Terms, together with the Privacy Policy and any service-specific order confirmation, constitute the entire agreement between the parties.